Privacy Policy

Roux Maison Privacy Policy

Your privacy is our priority and Roux Maison's Privacy Policy will explain our online information practices and tell you what information we collect as well as how we use it.  This policy as well as our Terms and Conditions apply to any and all online communication between you and us. 

Information we collect and how we use it:

This notice is applicable to all information that may be collected and submitted on the rouxmaison.com website. Such information may personally identify you ("personal information") such as your name, address and email address and may be provided by you, by someone else on your behalf, or by you on behalf of someone else.  On some of our pages, you can order products and ask questions, and register to receive information and products.   When you provide information to place an order with us, we will use this information to complete your order.  We will only use and share the information you provide about yourself or third parties to the extent necessary to complete and ship any orders made as well as confirm delivery.  When you submit your personally identifiable information on this Website, you are giving your consent to the collection, use and disclosure of all such personal information as more fully set forth in this Privacy Policy.  If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any information. Your privacy is important to us, and for this reason we will never share or sell your email address with any third parties for direct marketing purposes.  

Roux Maison uses information for the following general purposes: to customize the content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients. 

We will use return email addresses only for purposes of answering emails that we receive.  We will not use these email addresses for other purposes or share them with third parties unnecessarily.  When you register to receive updates and information on our website, we will not use this information unless a registration form is filled out on your behalf. 
 
We may occasionally depend upon third party companies and individuals to perform certain functions on our behalf, such as data analysis, webhosting, customer support, and fulfillment of your orders.  We may share personally identifiable information with such third parties as appropriate for them to properly execute their functions, but they may not use such information for any other purpose.  

We will never use or share information that you provide to us that can personally identify you in ways that we do not describe herein without first providing you an opportunity to opt out or otherwise decline such use of your information.  However, Roux Maison reserves the right to disclose any information, including that which may be personally identifying, in order to comply with any applicable law, regulation, legal process or governmental request as well as to protect Roux Maison's rights or property, or for any purposes related to credit fraud protection or for risk reduction purposes, or during emergencies when safety may be compromised.  

Our Commitment to Data Security and Shopping Security

In order to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and procedural safeguards to protect and secure the information we collect online. 

We use the Secure Sockets Layer (SSL) which is an advanced security protocol protecting your credit card information and ensuring safe and secure online ordering.  SSL Internet connections are encrypted and protect all credit card ordering information, including your name, address and credit card number, so none of it can be read in transit. We use multiple safeguards, including secure technology, privacy protection controls, and restrictions on employee access to protect your personal information.

A "Cookie" is a small text file stored by your browser on your computer's hard drive.  Cookies can be either session cookies or persistent cookies.  Roux Maison uses session cookies that will expire when you close your browser and will make it easier for you to navigate our website.  Persistent cookies stay on your hard drive until and unless you delete it.  We do not use persistent cookies and we do not use cookies to obtain any personally identifying information about you.  We may allow our authorized service providers to serve cookies from our website to allow them to assist us in various activities, such as doing analysis and research on the effectiveness of our site, content and advertising.   Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent this.  Please be assured that accepting cookies will never give us access to your computer or personal information.  However, if you do disable cookies, you may be unable to order from us and it could also impair our site's functionality and effectiveness for you.

Our Commitment to Children's Privacy

We do not knowingly collect personal information from children under the age of 13, nor do we design our website to attract children under 13, as our website is only intended for adults. Should we ever unknowingly collect such information, we will promptly delete it from our files upon notice from a parent or guardian and comply with the Children's Online Privacy Protection Act ("COPPA") as well as any other applicable laws.   Any concerned parent or guardian should contact us at info@rouxmaison.com if they believe that a child has provided us with such personally identifiable information and they would like it to be deleted from our files so it will no longer be in retrievable form.  

Safe Shopping Guarantee

We guarantee that every online transaction you make will be "100% safe".  This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store.  According to the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server.  In addition, you must report this discrepancy to both your bank and to us within 30 days of the occurrence of the fraudulent charges and provide us with written proof of the fraudulent transaction as well as your bank's denial of coverage.  In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Links

We may provide links to various third party web sites. We are not in any way responsible for any aspect of those other sites, their content, their privacy policies or how they manage information about their users.   We strongly advise you to check their individual privacy policies and be aware that our Privacy Policy no longer applies once you leave our site.

Notification of Changes

We may occasionally revise, modify or update this Privacy Policy as well as our Terms and Conditions without previously notifying you.  Any revisions and/or changes to our Privacy Policy will be posted here and will be effective immediately at the time of their posting.  Your continued use of the site constitutes your acceptance of and agreement to be bound by any and all such changes.   As such, we suggest that you periodically consult this Privacy Policy as well as Terms and Conditions for updates.

How To Contact Us

Please send any questions, comments or suggestions to info@rouxmaison.com and we will promptly respond to all inquiries.  We value your business and your satisfaction is always our first priority. 
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