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Roux Maison Loyalty Program Terms and Conditions

These terms and conditions (“Terms and Conditions”) govern Roux Maison’s Loyalty Program (“Loyalty Program”), and members of the program will earn points (“Reward or Loyalty Points”) in connection with the purchase of qualifying online products from www.rouxmaison.com (“The Site”) and other activities that are redeemable towards the purchase of certain products (“Rewards”) from the Site. To the extent Roux Maison products are available at brick-and-mortar retail establishments or third party sites, such products are not currently eligible for accumulation or redemption of points.

Membership:

Membership is free - No purchase is necessary to obtain membership in the Loyalty Program, but you must establish an account at the Site (“Membership”). Please see our Privacy Policy, located here to understand how information you provide us will be used. This program is void where prohibited.

Terms of eligibility - You must set up an account prior to completing your order. You must be logged in to your account every time you place an order for points to accrue to your benefit. Points will not accrue for any orders when you are not logged in prior to check out and you will not be able to receive any credit for points retroactively if you are not logged in to your account prior to checkout. You must be 13 years of age or older and a legal resident of the United States to create an account and receive Loyalty Points. Eligible minors must obtain their parent's or legal guardian's consent prior to participation. If you choose to create an account, you are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your account. You are responsible for keeping such information current, complete, accurate and truthful. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only current, complete, accurate and truthful information. 

Enrollment in Loyalty Program - Create an account: Visit the Site and become a registered user of the Site. Click here to be taken directly to the registration page. You will be asked for your first and last name, your email address, and to create a password. You will also be given the option to sign up for our newsletter. Once you have submitted the necessary information, you will be sent an email to the address you listed confirming your membership. Once you have created your account, you will be asked to add a mailing address for billing and for shipping. Once you have added your mailing address, you are automatically enrolled in the Loyalty Program, your Membership will be fully established.

Accessing and changing your Member information - You must keep your personal information on your Account up-to-date. To do so, click on the "My Account" section and access your account by entering your registered email address and current password. From your dashboard you can access your account information; review your current and past orders; change your profile; manage your subscriptions and applications; and access your previous purchases.

Subject to the Termination provision of these Terms, points do expire. Points may be redeemed for Rewards to be determined by Roux Maison in its sole discretion; provided, however, that in order to redeem your points for any Reward, you must accumulate a minimum number of points as established by Roux Maison. Points have no cash value and can only be redeemed for Rewards. Points are never redeemable for cash. 

Membership cancellation - You may cancel your account at any time. To cancel your account, please send an email to support@rouxmaison.com and write “cancel membership” in the subject line. The email must come from the account currently listed on our servers as being associated with your Loyalty Program. If you no longer have access to that email address, please email support@rouxmaison.com and we will verify your status and cancel your account. Upon cancellation, you are no longer a member and any unused points accrued in your account will be forfeited and cannot be redeemed. Points maintain their value only on valid accounts in good standing, and except as otherwise provided here for redemption, have no cash value outside of their redemption value on the Site.

Earning Points:

General - Members can earn points on the purchase of qualifying online products at the Site. To receive points for your purchases, you must be signed into your account. You may check at any time to see if you are signed in to the Site by looking in the upper right hand corner of the site. All purchases are eligible for point accrual.

Any products that do not qualify for points are noted on the Site.

Earning Rate - Members earn 1 point for every $1.00 spent on qualifying purchases (in other words, one (1) point for every one dollar ($1) spent) on qualifying online products, only when logged into the Site. Points are based on your order subtotal, after any discounts, only. Points are rounded down to the nearest whole number. For example, if you spend $9.99, you will receive 9 points. Calculation is as follows: $9.99 x 1 points per dollar = 9.99 points, which is rounded down to 9 points.

Gift card purchases qualify for points - Gift card purchases are eligible to receive Loyalty Points. When a gift card is redeemed, Loyalty Points will only be awarded to the recipient for the subtotal after any gift card values, provided s/he is logged into the account, as outlined in these Terms and Conditions.

Point accumulation. Points will be added to your Account under the following conditions, and will generally show up on the day of purchase. You will receive points:

  1. At the time of account registration;
  2. During the purchase of qualifying products;
  3. For other activities outlined on the Site that may show up from time to time in the form of special limited duration promotions or as otherwise noted. For these other activities, including “bonus point” accumulations and other point promotions, points may show as “pending,” depending upon the activity.

Loyalty Program exclusions - Members earn points only on the purchase price of qualifying online products purchased on the Site. Calculation of points excludes payment by the Member for shipping charges and any and all taxes, including without limitation, federal, state, and local taxes or use taxes. Points will not be earned on any discounts or other credits offered in connection with a product or service. For example, if a product that is normally $15 is on sale for $12, a Member will only earn points on the purchase price of $12. Voucher redemptions and any type of price adjustments, including merchandise returns, are not eligible for points. All purchases made by a Member prior to such member joining the Program, or on the Site without a Member being logged onto his/her account on the Site, are not eligible for Loyalty Program credit. Purchase of any Roux Maison products from any source other than the Site are not eligible for the Loyalty Program. Wholesale retailers are not eligible to participate in the Rewards Program.

Occasional bonus point promotions - From time to time, the Site may run certain bonus point promotions. Under bonus point promotions, Members can earn additional or "bonus points" in connection with the purchase of certain specified products on the Site. When purchasing these specially marked products, or making the purchase during a bonus points time period, you will earn bonus points on each product, exactly as specified in the offer. Bonus point promotions are subject to the terms and conditions of the offer and may be offered at any time in the Site’s sole discretion. Bonus point offers cannot be combined with any other offers. 

Limitations on bonus points and loyalty points in general - These terms apply to Loyalty Point and bonus point accrual. If you purchase a product during a promotion and the product comes with an additional, free product, points will not be issued on the retail value of the free product.

Non-purchase opportunities to earn Loyalty Points - You may also earn additional points on non-purchase activities. From time to time, the Site may offer you the chance to win various prizes, and earn points, for entering into promotions. For sweepstakes promotions, there is NO PURCHASE NECESSARY TO PLAY OR TO WIN. Rules and restrictions will apply to such promotions and may be found on the entry page of any promotion.

Point Redemption

How to use Loyalty Points – Loyalty Points must be used in increments outlined in these Terms and Conditions. There is no maximum number of points that may be used in a single transaction. The minimum purchase for which points will apply is $9.00. Loyalty Points may only be redeemed on the Site. Currently, 1 oz products on the Site are not eligible for redemption with Loyalty Points, even though they are eligible for Loyalty Point accrual based upon purchases. Members can only use their Loyalty Points to receive 8oz and 16 oz products for free based on the following scale:


135 points = 8oz Stain Remover

165 points = 8oz Swimwear Detergent

225 points = 16oz Essential Detergent

240 points = 16oz Delicate Detergent

255 points = 16oz Sport Detergent

360 points = Sample Kit

750 points = Starter Kit

Loyalty Points can only be redeemed in any combination of the point and increment amounts set forth above. Redemption of Loyalty Points towards purchases of products is subject to product availability and must be in a separate transaction from any order on the Site.

Gift cards - Once available, points cannot be used towards the purchase of gift cards. Gift card redemption, however, is eligible for points only so far as the gift card redeemer makes additional purchases and spends additional amounts on the Site beyond the value of the gift card, and provided that the gift card recipient creates an account in accordance with these Terms and Conditions and is logged in to the account prior to checkout. Loyalty Points accrue to the benefit of the gift card purchaser for the amount of the gift card and not the redeemer of the gift card pursuant to these Terms and Conditions.

Loyalty Point redemption - Prior to shopping on the Site, sign into your account on our site. Select “Redeem Points” from the tab housed in the lower left hand corner of the screen and select the amount of points you would like to redeem. You will be issued a custom code that you can copy and paste into the discount bar during check out (Please note - only one code can be used). Your total payment amount will be discounted by the amount of points you allocate to the purchase. Note that points may only be redeemed for the purchase price of the product. Sales tax, shipping, and other handling charges assessed in addition to the price of the product are your responsibility and points may not be used to discount these additional charges. Currently, no 1 oz products are available for any Loyalty Product redemption. 

Exclusions - Only one account per natural person. Only one discount code can be redeemed per transaction. Rewards redemption codes may not be combined with any other discount codes or purchases. Points may not be transferred or gifted at this time. Loyalty Points cannot be used on past purchases. Loyalty Points accumulated on different accounts by different members may not be combined or aggregated to make purchases of products or for any other reason. Loyalty Points earned in a transaction cannot be redeemed in the same transaction. Loyalty Points can only be redeemed in their own transaction independent from any other purchase. Redeemed Loyalty Points cannot be retroactively applied to any past order or receive a price adjustment on any order where redeemed points were not applied. Loyalty Points have no cash value outside of the rouxmaison.com website and are available only to members in good standing.

Loyalty Point Expiration and Time Lapses - All points acquired, whether standard points or bonus points, shall expire 365 days from the date the points are added to your account. Points expire 365 days from the date in which they were assigned to your account, regardless of point status (on hold, approved, etc.). For example, points earned on November 10, 2016 will expire at 12:01am Central Time November 9, 2017.

Sign up points are added to your account instantly and order points are added to your account when your order is processed.

By registering with the Site and joining the Loyalty Program, you agree to be bound by the terms and conditions set forth in these Terms and Conditions, as well as any other terms that may be associated with the Loyalty Program. Roux Maison reserves the right to cancel, modify, suspend or restrict the Loyalty Program, your account, the redemption of points, or any aspect of the Program, including, without limitation, the point conversion ratio and the point expiration policy at any time. Any changes can be made without advance notice. Roux Maison may make these changes even though such changes may affect your ability to use points already accumulated. You are responsible for remaining knowledgeable about the Program Terms and Conditions. A Member's points balance, as reflected in Roux Maison’s records, shall be deemed correct. Roux Maison reserves the right to determine the amount of points in any Member's account based on Roux Maison’s internal records related to such Member's account. In the event of an inconsistency between the amount accrued in a Member's account as stated on any Member's receipt and Roux Maison’s internal records, Roux Maison’s internal records will control. Roux Maison assumes no responsibility for errors caused by incorrect Member information. Your right to transfer points earned or granted under the Program is strictly limited. The sale of points is prohibited and may result in the confiscation or cancellation of your points as well as suspension or termination of your membership, which in each case shall be final and conclusive. All transactions involving points and all Member accounts are subject to review and verification by Roux Maison. The points balance in a Member's account may be unavailable for use when an account or transaction is under review. Roux Maison may revoke any Member's membership in the Loyalty Program at any time if such Member engages in abuse of the Loyalty Program or fails to follow the terms and conditions of the Program. Fraud or abuse relating to the accrual of points or redemption of rewards may result in revocation of membership in the Program and may affect a Member's eligibility for participation in any other Roux Maison program, present or future. Points are non-transferable and cannot be redeemed for cash. The interpretation and application of the Program's Terms and Conditions are at the sole discretion and determination of Roux Maison. For more information or other questions, click on Contact Us. 

The Terms and Conditions of the loyalty program are subject to change at Roux Maison’s sole discretion at any time and without notice to customers. Upon customer’s at-will termination of their rouxmaison.com registered account, or if a customer is terminated for violation of these Terms and Conditions or other activities in violation of the intent and good faith intended use of this Site, all points will immediately be forfeited and will no longer be redeemable. Roux Maison will make reasonable efforts to award points as outlined above to all registered and qualifying Site customers, but is not responsible for any technical or unforeseen errors that may occur. Loyalty Points are nontransferable, nonredeemable for cash, are nonrefundable and are not valid outside of the Site. Purchases made outside the Site are not valid for point accrual (this includes, but is not limited to Amazon and any other online Roux Maison retailers). 

Due to the limited nature of Rewards, we regret that we are unable to reship Rewards if they arrive damaged, if you received the wrong one or if one is missing from your order. In the event a Reward arrives damaged, you received the wrong one, or one is missing from your order, please contact Roux Maison customer service at support@rouxmaison.com. Rewards may not be returned or exchanged. Rewards are shipped separate from any merchandise purchases. Rewards are non-transferable and cannot be exchanged, sold or returned.  

Roux Maison values your privacy. The personal information collected from each Member, including purchase history and credit card information, will only be used and disclosed by Roux Maison for the purpose of the administration of the Program, internal analysis for marketing purposes, and as otherwise permitted by Roux Maison's Privacy Policy. By creating an account, you agree (or, if you are a minor, your parent or legal guardian agrees) to be bound by Roux Maison's Privacy Policy and Terms of Use. Please see Roux Maison's Privacy Policy and Terms of Use at www.rouxmaison.com.

By creating an account, you agree (or, if you are a minor, your parent or legal guardian agrees) to receive advertising, marketing materials and other communications from Roux Maison. By creating an account, you will automatically be subscribed to receive Roux Maison emails. If you do not wish to receive these communications, you can request that they be discontinued by updating your client profile at www.rouxmaison.com.

Roux Maison may, in its sole discretion, alter, limit, or modify the Program rules, regulations, benefits, eligibility for Membership, or any other feature of the Program (including assigning any of its obligations to customers under the Program at any time to another person or entity, without recourse) or may terminate the Program any time at its sole discretion, by posting any such changes on the Site. YOUR CONTINUED USE OF THE WEBSITE FOLLOWING SUCH CHANGES CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES.

Membership is non-transferable and Membership purchases must be made by the member. Roux Maison reserves the right to make changes to its Web site and these Terms at any time. It is your responsibility to check or review these Terms from time to time to keep informed of any changes. By joining the Program, you hereby agree to be bound by any such changed Terms.